Terms of Service

AgentOS is a platform that allows you to create, deploy, and supervise AI agents that can connect to third-party services via integrations. We provide the infrastructure, runtime, and tooling — you configure and operate the agents.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will give reasonable notice of material changes where practicable.

You must be at least 16 years old to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Each workspace is an isolated environment. You may invite members and assign them roles. You are responsible for the actions of everyone you grant access to.

You must provide accurate information when registering. Accounts created with false or misleading information may be suspended.

You are responsible for your agents. When an agent sends an email, posts to social media, calls an API, or performs any other action, that action is taken on your behalf. We provide the platform that executes the action; we are not responsible for the consequences of agent behaviour you configured and authorised.

This means:

• You are responsible for the content your agents produce and the actions they take.
• You must comply with the terms of any third-party services your agents connect to (Gmail, LinkedIn, GitHub, Stripe, etc.).
• Approval workflows are available to require human sign-off before sensitive actions. We strongly recommend using them.
• You must not configure agents to act on behalf of people or organisations without their authorisation.

You must not use the Service to:

• Send unsolicited bulk email (spam) or automated messages to people who have not consented to receive them.
• Harass, threaten, or impersonate individuals or organisations.
• Scrape or harvest data from third-party services in violation of their terms.
• Generate, distribute, or store content that is illegal, defamatory, or infringes intellectual property rights.
• Circumvent authentication or access controls of any system.
• Damage, disable, or impair the Service or other users' access to it.
• Probe, scan, or test the vulnerability of the Service or breach any security measures.
• Violate any applicable law or regulation.

We reserve the right to suspend or terminate accounts that violate this policy without notice where the violation is serious or ongoing.

Paid plans are billed in advance on a monthly or annual basis. Prices are shown in USD. By providing payment details you authorise us to charge your payment method on the billing cycle.

You may cancel your subscription at any time from your workspace settings. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not offer refunds for partial periods except where required by applicable law.

If a payment fails, we will retry and notify you by email. Accounts with overdue balances may be suspended until payment is resolved.

We reserve the right to change our pricing with at least 30 days' notice. Price changes do not apply mid-billing-period.

You own your data. We do not claim ownership of the content you create — your agent configurations, system prompts, uploaded resources, and run outputs belong to you.

You grant us a limited, non-exclusive licence to store, process, and transmit your data as necessary to provide the Service. We do not use your content to train AI models.

AgentOS and its branding, software, and documentation are our intellectual property. You may not copy, reverse-engineer, or redistribute them without permission.

We aim for high availability but do not guarantee uninterrupted service. The Service is provided “as is” without any warranty of availability, fitness for a particular purpose, or freedom from errors. Planned maintenance will be communicated in advance where possible.

To the maximum extent permitted by law, AgentOS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, or damage to reputation, arising from your use of the Service.

Our total liability to you for any claim arising out of these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence, or any liability that cannot be excluded by law.

You agree to indemnify and hold harmless AgentOS and its employees, contractors, and officers from any claim, liability, or expense (including reasonable legal fees) arising from: your use of the Service; your agents' actions; your violation of these Terms; or your violation of any third party's rights.

You may close your account at any time from workspace settings. We may suspend or terminate your account if you violate these Terms, your payment is overdue, or we are required to do so by law.

On termination, your access to the Service ends immediately. Your workspace data will be marked for deletion and permanently removed within 30 days, except where retention is required by law (e.g. billing records). During this 30-day period, you may request restoration of your workspace. You may also request an export of your data before closing your account.

These Terms are governed by and construed in accordance with the laws of Portugal, without regard to conflict of law principles. Any dispute arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.

If you are a consumer in the EU, you may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the dashboard at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the new Terms.

Questions about these Terms: bernabranco@agentos-ai.dev