Agent template
WhatsApp After-Hours Support
Responds to incoming WhatsApp customer messages outside business hours using a pinned knowledge base. Answers what it can; escalates everything else with a next-business-day promise and an internal email alert.
template · whatsapp-after-hours-support
- Category
- Help & Support
- Setup
- Advanced setup
- Connects to
- WhatsApp, Gmail
- Tools
- 4
- Model
- gpt-4.1
What it uses
The tools this agent may call.
- Read a document
- Current time
- WhatsApp: send message
- Gmail: send email
Any of them can require a person's approval before it runs. You choose which, after you install it.
Getting it running
Connect its apps and fill in the parts of the prompt that describe your team.
Install it
It becomes a regular agent in your workspace, yours to change.Connect WhatsApp and Gmail
Sign in to each app once; every agent can then use it.Choose the gates
Pick which of its tools wait for a person's approval.Run it
On demand or on a schedule, and read the first run end to end.
Install it in your workspace
It runs on your model keys, with zero markup on tokens.
More in Help & Support
Other agents for the same work.
- Help & SupportProduct Help AssistantIn-app help bot grounded in your pinned product user guide. Answers feature, plan, and troubleshooting questions; refuses to invent features.Connect an app
- Help & SupportStatus Page ResponderWatches the public status pages of your critical vendors. When a degraded or major incident appears, posts a single notice to your #incidents Slack channel naming the affected services so the team isn't surprised by user reports.Advanced setupSlack
- Help & SupportDocs Gap FinderReads the past month of inbound support emails, clusters repeated questions, and drafts new doc pages in Notion as drafts, so docs grow from real questions, not guesses.Advanced setupGmailNotion
Integrations
18 apps, your models, your APIs.
Connect GitHub, Gmail, Slack and more once, describe any HTTP API as a tool, and choose the model per agent.
Install it, read its first run.
Every template is a regular agent once installed: change its prompt, its tools and its approvals, and see every run.